In order to assist you better, we have created pages of comprehensive product information in relation to Frequently Asked Questions. Each page includes technical information that most people would need.

If you need additional assistance, we offer multiple ways to enable you to contact our Customer Service Team:

*  Call our Customer dedicated number, +44 (0) 2085171256

*  Send a fax to us via +44 (0) 2085925741 , or
 
*  Write to us at: 
    Agency Shop Ltd
    The Ink Ribbon Paper Co.
    30 Arncroft Court,
    Great Galley Close,
    Barking
    Essex
    IG11 0XP
    United Kingdom - or

*  Email us at enquiries@inkribbonpaper.co.uk 
                                                  or
                     sales@inkribbonpaper.co.uk

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Customer Support Online
*  You can check your order status online.  You will always receive a dispatch
    reference number via email from us.  This number is provided by the courier at
    the time of dispatch.  You can enter this number at the courier's site OR through
    this site to view your order status.  At the moment we use Royal Mail, UPS,
    Parcelforce, FedEX and DHL. 
*  After you place an order, you will receive email from us and/or Paypal
    acknowledging receipt of your payment
*  In some instances, for example our InkWeb service, you will also receive 
    acknowledgement plus information pack via email regarding your registration, etc.
 

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Customer Feedback Form
And one more thing!  We appreciate hearing from you.  Not just about inks and allied products alone.  We would cherish a feedback from you, our valued customers & visitors, so that we can improve our overall services to you.  So feel free to use our customer feedback form below to provide your comments to our corporate staff.  Tell them:
*  where you think the site is lacking - e.g., if you have problems shopping or
    browsing (broken links, checkout error, etc)
*  About the response of our Email Support Service.  This service is available 24hours,
    7 days a week
*  If calls are not returned when you leave a message on our telephone answer
    machine
*  About incomplete order deliveries
*  About billing errors
*  About refunds
*  The main reasons why you are leaving the Site (e.g., you found another product
    elsewhere which better meets your needs; or the price for the product you needed
    is cheaper elsewhere)
*  Anything......anything to make this site a better place for all of us to visit today,
    tomorrow, and the day after

If you wish to make General or Product Enquiry, or would like ordering or billing information, please click here>> or email us at enquiries@inkribbonpaper.co.uk

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                          WE                    LISTEN                  AND                  LEARN                       

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