Return of Goods I Domestic & International Return Policy Preferencies


  • Please contact for a return number before returning any goods. No refund or replacement can be given without first arranging the return with us.  This is key to our SHIPPING RETURN POLICY.
  • We warrant that at the time of delivery to a Carrier all products, including custom-made or manufactured items, are free from defects in material and workmanship and agree to replace any such product subject to the varying conditions below  
  • Damaged goods will be replaced or refunded at the discretion of Agency Shop or  All returned items are subject to inspection for use and damage before credit is issued.
  • Claims for non-delivery, shortages, apparent damage or defect, and errors in delivery or pricing must be made in writing within 2 days on receipt of shipments or invoices (in the case of accounts customers).  Failure to do so shall preclude the customer from any rights or remedies against Agency Shop whatsoever.
  • No liability for direct or consequential loss or damage arising from delay in delivery will be accepted by Agency Shop.
  • Our liability is limited to replacement of, or refund in part or full for, goods covered by the invoice(s) concerned.
  • A full refund will be given on all unwanted goods, other than those stated below or elsewhere, if returned undamaged or unused within 14 days of invoice date.  Goods incorrectly ordered by a customer and then returned, or incomplete goods returned or unwanted goods returned after 14 days may at the discretion of Agency Shop be subject to a 20% restocking charge or refused completely.
  • Incorrect products received by the customer as a result of our shipping inaccuracies will be replaced at no charge to the customer, providing the discrepancy is reported to us within 14 days of despatch and the product has been returned to us 
  • Returned inks evidently reduced in quantity or with broken seals, or ink or ribbon cartridges in broken packaging, or paper/film printed/damaged, or CISS that have been filled with ink, is unacceptable.
  • All custom-made or manufactured or special-order items are subject to standard production variance. An over-run or under run of between -/+10 per cent will constitute fulfilment of the order. The customer will pay for the exact amount invoiced and shipped by us. This amount will include any levy applied, as a specific condition of sale, to the category of products under reference. No refund to the customer will be entertained or made.
  • Any external evidence of loss or damaged carton must be noted on the freight bill at the time of delivery and followed by a notice to us and the carrier's agent.
  • We will accept authorized returns on opened merchandise only if there is a demonstrable defect of manufacture. If you believe your merchandise was defectively manufactured, please call or write to us within 7 days of receiving the merchandise. Some items may require technical support to ascertain if you are using them correctly or if you are using them with incompatible products.
  • You may incur additional charges if the product is returned in a damaged condition, other than that which can be linked to manufacturing.
  • Unwanted goods must be returned at the customer's expense.  No credit will be given until the defective merchandise has been returned.
  • Unwanted goods cannot be returned after 28 days.
  • You will receive a refund from us within 30 days of our receipt of the returned goods.
  • We strive to make your shopping experience enjoyable.  You will find detailed product information on our web pages to enable you to make good buying decisions.  And if you can not find the information that you require about a specific product, we will always be happy to offer any additional info to meet your need.
  • Except for goods specifically forwarded to the customer for trial, we cannot accept returns of opened merchandise because you tried it and didn't like it or because you ordered the wrong thing and didn’t notice before you opened it. Please read the product information on our web site carefully and be sure you are ordering the product you want; check again before opening.
  • If you choose to pay by credit/debit card via Paypal, and Paypal reverses your payment at a later time due to a chargeback, reversal, claim or otherwise an invalidation, the buying process will be deemed by us to have failed.  In this case, we will not only be asking you to return our goods (if already despatched to you), we will be demanding a surcharge determined by the value of the goods.
  • In respect of the above, we advise customers to visit  We also advise customers using their cards for payment to enter the address to which their card is registered when prompted for an address online during payment.

          UK VAT no: GB844141838

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